Forza Bet Privacy Policy

Forzabet Privacy Policy describes how the site collects, stores, and uses users’ personal data. All information received during Forzabet registration or through Forza bet login is protected by modern encryption systems. The casino complies with international security standards and does not transfer personal information to third parties without the user’s consent. In addition, Forza Bet provides transparency in the use of cookies, analytics, and advertising tools. If you want to learn more about how Forza Bet processes data and guarantees security when using the site and the Forza Bet app, read on.

Who we are and what we have the right to

Forza Bet (operator – NovaAxis Holdings International Ltd / related group of companies) acts as a data controller. By creating an account or using the site, you confirm your agreement to the Privacy Policy. The document may be updated periodically; we recommend that you review it from time to time. Continued use of the service constitutes your agreement to the updated provisions.

What personal data do we receive

The company processes data necessary to provide gaming services, fulfill legal obligations and ensure the security of the service, in particular:

registration information: name and surname, date of birth, email, phone;
technical and session data: IP and GeoIP, browser/device type, activity logs, login events;
payment/transaction information: history of deposits/withdrawals, payment methods used;
KYC/AML documents upon request: copy of passport/ID, bank statement, confirmation of address, etc.;
correspondence with support (email, chat), responses to surveys (with voluntary participation).

For what purpose do we use them

Personal data is used exclusively within the specified purposes:

providing gaming services and account maintenance (bets, transactions, support);
identity verification and compliance with legal requirements (AML/CTF), combating fraud;
compliance with licensing conditions and regulatory requests;
analytics of service use and market research in an anonymized form;
marketing messages (if consent is available) – about promotions, news, partner offers;
reporting and interaction with competent authorities in case of suspicious transactions.

Marketing and how to opt out

By default, promotional mailings are sent only with your consent. You can unsubscribe in your account settings or by contacting support. By accepting prizes in competitions, you may consent to the use of your name/nickname in promotional materials, unless prohibited by law.

Where else can data come from

In addition to the information you provide, the system automatically collects technical data when you visit the site. We may also lawfully receive limited information from service providers (fraud prevention systems, payment providers, hosting services). All third parties are involved on contractual terms with the requirement to maintain confidentiality and security.

To whom and when we transfer data

We do not sell or rent personal data to third parties. Transfer is possible only in cases of:

compliance with legal requirements, court decisions, requests from regulators/law enforcement officers;
payment processing (to payment providers – in the minimum necessary amount);
provision of services within the group of companies (in particular hosting, support, analytics);
with your separate consent (for example, for partner promotions).

In the event of corporate changes (merger/acquisition), we inform users in advance about a possible transfer of data to a successor.

International transfers

Due to the infrastructure and contractors, processing may take place in EU/EEA countries and outside them. The company provides appropriate data protection guarantees during such transfers and requires them from all processors involved.

Storage and Terms

The storage period is determined by law and licensing terms. Account data is stored after closure for at least 5 years from the date of the last transaction or closure (AML/tax and other legal requirements). Requests for deletion before the end of the minimum storage period cannot be satisfied.

Security and Access

Forza Bet applies organizational and technical security measures: encryption (SSL), access segmentation, logging, redundancy, the principle of “least privilege”. Only employees who need it (data protection officer, AML/Payments analysts, support, VIP managers, etc.) and who have signed a confidentiality agreement have access to personal data. We recommend that users activate two-factor authentication and not disclose their credentials.

Your rights

You can:

check the correctness of your data and request its update;
obtain information about the methods and grounds for processing;
prohibit use for direct marketing;
file a complaint with a supervisory authority (in accordance with Art. 77 GDPR).

Contact the DPO/support via [email protected]. Supporting documents may be required for requests to change/clarify data.

Cookies and similar technologies

The site uses:

mandatory cookies (navigation, login);
functional (remembering language/region, session parameters);
advertising/analytical (evaluating the effectiveness of content and campaigns).

You can manage cookies in your browser settings. Disabling some categories may limit the functionality of the site. Some third-party providers also set cookies as part of their services; their processing is governed by their own privacy policies.

KYC/AML in the context of privacy

To fulfill legal obligations and prevent abuse, KYC/AML checks are carried out with a risk-based approach (RBA):

identifying the customer before financial transactions and during further interaction;
monitoring transactions, detecting suspicious activity, reporting to the relevant authorities;
extended checks for high-risk customers/transactions;
training staff, storing records and documents for at least 10 years.

These processes require the collection and storage of personal data and evidence-based documents, but are carried out in proportion to the risks and in accordance with the law.

Minors’ Data and Territorial Restrictions

The Services are available only to users who are of legal age and have reached the age permitted in their jurisdiction. The Company may request proof of age/identity and has the right to restrict access in case of failure to comply with the requirements. In a number of countries, restrictions apply to gaming content/providers; this indirectly affects data processing (e.g. to block access).

Forza.Bet content may contain links to third-party resources or social media elements (“Like”, “Share”). Data processing on such platforms is governed by their privacy policies. The Company is not responsible for external sites.

How to submit a request or complaint

For any questions regarding privacy, data access/correction, marketing preferences, cookies or the exercise of data subject rights, please contact [email protected]. If necessary, you also have the right to contact a supervisory authority in your country of residence, work or the place of the alleged violation.